FAQs

 

Order

1. How do I place an order?
  1. Add the desired item and quantity to your cart
  2. Click the shopping cart icon.
  3. Review your order and click Continue Checkout.
  4. Sign in or Create account.
  5. Confirm your shipping details and payment method, click Pay now. 

2. How can I track my order status?

  1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your registered account.
  2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:

             1) Go to Sign In My Account at the right top of our website.
             2) Click "order status"
             3) Enter your Order Number and Email Address to see your order details. 

3. When will I receive my order? 
  • Currently, you can receive an order within 2-3 weeks. Normally it takes 9-12 days for tailoring and 2-4 days for expedited shipping.
4. Can I cancel my order?

  • Don't worry as long as your parcel for your non-custom product wasn't shipped yet, you can cancel it by contacting our service team.  

5. Can I order by calling the service number?

  • Sorry currently we are not able to take your order by telephone. But we are working hard on bringing you the feature. But you can still use your Smartphone to place an order. 

    6. Where can I redeem my voucher or discount code?

    • During checkout, you have the option to enter the specific code, it will be applied to the shopping cart.

     

    Product

    1. What is the best way to choose my size?
    • Please kindly refer to our size chart to choose the correct size.
    • If your measurements align with our size chart, I suggest you choose standard size.
    • If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.
      
    2. Will my item be exactly the same color as what is shown on your website?
    • Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. 

     

    Payment

    1. What methods of payment do you accept?

    • We accept all major Credit and Debit Cards & PayPal  

    2. Is my payment secure?

    • Definitely yes! We use the highest industry standards to secure our website and the payment process. BlissGown.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL). 

     

    Delivery

    1. Where do you ship to?
    We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.
     
    2. What shipping methods do you offer?
    We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
     
    3. Can I change my shipping address?
    You can only change the shipping address while your order is still in production. You can Contact Us to send the correct shipping address. Our representatives will help you with that.
    Once your order has been shipped, we cannot change the delivery address nor delivery options.
     
    4. How much does shipping cost?
    The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.
       

      Returns

      1.What is your return policy?
      Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
      Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.
      The item must be returned in its original condition (if eligible per the return policy).

      BlissGown will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return. If the color of the item received is not what was ordered, you are qualified to get a full refund.

      Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person.  

       

      2. What is your return process?
      You may need to Contact Us to initiate the return process within 7 days upon receiving your items. Our after-sales department will handle the issue thereafter.

       

       

      My Account 

      1. How I can change my email address?
      Please send your request and correct email address to Love@BlissGown.com, or Please Contact Us. Our representatives will reply within 24 hours.
       

      2. What should I do if I forget my password?

      •  Forget password
      1. Please click this link to reset your password.
      2. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.