Shipping & Delivery

 

 

Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. 

We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.

If your shipping destination is not available at the checkout, please just Contact Us.

How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system. 

How long does delivery take?

The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The super saver shipping takes 15-30 days for the shipment. 

Once your order is completed and ships out, we will email you a confirmation and tracking number with updated delivery information.  

When will I receive my order?

Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you.  

Estimated Receiving Time = Processing Time + Shipping Time

Before placing an orderyou can check the specific processing time on Each Product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The super save shipping takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your item(s).

Which shipping methods are available?

Expedited ShippingStandard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.

Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.

You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

What if my order hasn't been delivered yet?

Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you. 

1. Check the delivery date

Your estimated delivery date is in your Order Confirmation email.  Please allow until this date for your order to arrive.

2. Track the order online

Once your order is completed and ships out, we will email you a confirmation and tracking number with updated delivery information. 

If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

How can I track my order/package?

Once your order is completed and ships out, we will email you a confirmation and tracking number with updated delivery information.  

What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.

While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.

Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.

What if I need to change the size/color?

Our order and shipping systems are designed to send orders quickly and efficiently. It is important to note that our dresses are made to order. The tailoring process begins as soon as an order has been placed.

In the event that you would like to make changes to your order, please Contact Us within 12 hours upon placing your order. We will make changes and send you a confirmation email as soon as possible.

While we can no longer make any changes to your order, if your package has been shipped. Therefore, please wait for your package to arrive. You may either keep it or return it for refund. Please DO NOT refuse the delivery as the undelivered package may be destroyed by the third-party logistics. 

Why I didn’t get an email about my order being shipped?

Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you.  

Estimated Receiving Time = Processing Time + Shipping Time

If you've already placed an order, your estimated delivery date is in your Order Confirmation email. 

Once your order is completed and ships out, we will email you a confirmation and tracking number with updated delivery information. Please remember to check your mailbox spam folder if you do not receive the email till the estimated date.